Question 1

What is root cause analysis (RCA)?

Accepted Answer

Root cause analysis is a systematic method for identifying the underlying causes of recurring problems, failures, or incidents, not just the symptoms. It uses structured techniques and evidence so you can implement permanent fixes that prevent the same issues from returning.

Question 2

What root cause analysis services do you offer?

Accepted Answer

We provide RCA for IT systems and infrastructure, software defects and performance issues, security incidents, process and operational problems, and project failures, including investigation, corrective action design, documentation, and implementation support.

Question 3

What methodologies do you use for RCA?

Accepted Answer

We apply proven methods such as 5 Whys, Fishbone (Ishikawa) diagrams, Fault Tree Analysis, and Failure Mode Analysis, combined with data-driven review of logs, metrics, and system telemetry for thorough, evidence-based conclusions.

Question 4

Can you investigate software bugs and performance issues?

Accepted Answer

Yes. We analyse recurring bugs, performance degradation, and quality problems through code review, architecture assessment, testing analysis, development process review, and quality metrics, identifying architectural flaws, process gaps, or technical debt that cause repeat failures.

Question 5

Do you perform security incident root cause analysis?

Accepted Answer

Yes. We investigate breaches and vulnerabilities with forensic analysis, security posture assessment, gap identification, and remediation planning determining not only what happened but why it was possible, so controls can be strengthened.

Question 6

How long does a root cause analysis engagement take?

Accepted Answer

A single-issue RCA typically takes 3-6 weeks. A multiple-issue RCA programme usually takes 8-14 weeks. Enterprise-wide RCA capability building can span 4-12+ months depending on scope.

Question 7

How much do root cause analysis services cost?

Accepted Answer

Single-issue RCA typically ranges from $8,000-$20,000, multi-issue programmes from $20,000-$60,000, and enterprise capability building from $60,000+. We provide a personalised estimate after reviewing the problem and scope.

Question 8

Do you help implement and validate corrective actions?

Accepted Answer

Yes. Beyond identifying root causes, we support corrective action implementation and validate effectiveness so solutions actually prevent recurrence, including documentation and knowledge transfer for organisational learning.

Root Cause Analysis

Identify True Problems & Prevent Recurrence With Expert RCA Consultants